1. My printer has stopped printing.
(a) Is there paper in the printer?
(b) Is the printer turned ON?
(c) Is the cable connected to the back of
the printer securely?
(d) Is the cable connected to the back of
the computer securely?
(e) Try rebooting the PC that the printer
is connected to. Maybe the print
spooler software has stopped running.
2. My credit cards won't process.
(a) Can you go to the internet?
If not, the internet may be down. Call
(b) If you are processing cards over
dial-up, is your external modem turned ON?
Is anyone else using the phone line?
Perhaps a fax?
(c) If you use CreditLine is the
Credit Card Gateway running? Is
the CreditLine Server running?
Both must be.
3. My touch screen won't track my
(a) Sometimes, touch screens lose their
calibration. This causes the
screen to track your touch incorrectly.
Usually, this is caused by liquid spills,
dirt or power fluctuations.
(b) If you cannot get into the
calibration utility, plug in a USB mouse and
use it to navigate to the calibration
4. My screen is black.
(a) If the video cable is loose this can
(b) If the power is disconnected, this
(c) You may have a screen saver - touch
the screen and see if an image re-appears.
(d) The power brick (external power
supplies only) may be disconnected from the
5. I am getting a message that a
"manager has already done an override".
(a) If two people try to do a manager
override on the same table, this can happen.
Press MGR and then RESET USER/MGR in the
functions window of the POS's manager
6. I am getting a message that
"someone else is using your user ID at another
(a) If people are sharing the same user
ID, the system will lock the user ID as a
precaution. This can also happen if a
power failure occurs while in order entry.
Either way: Press MGR and then
RESET USER/MGR in the functions windows of
the POS's manager screen.
7. Yesterday's sales are merging
with today's sales.
(a) End Of Day was not run.
Press MGR and then RUN END OF DAY. Be
sure to answer YES when prompted, "Did your
reports print properly?" If you answer
NO the end of day will be backed out
After end of day runs, click RE-OPEN A
CHECK. If no checks are listed
then end of day ran successfully.
8. My cash drawer will not open.
(a) If your printer is OFF or OUT OF
PAPER this will happen.
(b) Most drawers are shipped with packing
tape. The tape must be removed
from the inside rails or you will experience
intermittent drawer opening.
9. My computer will not boot up to
(a) A floppy disk or CD may be in the
(b) A USB device such as a thumb drive or
flash media card may be in the computer.
(c) The screen may be off - thus making
you think the computer hasn't rebooted.
(d) If you have multiple video monitors,
both must be ON when you boot the machine.
10. A table has turned green.
(a) If you add a user to the system and
UNCHECK the "ACCEPT PAYMENT" user right, the
system will send their checks to the cashier
station and the table will turn GREEN.
(b) If a server can close out their own
checks, check the ACCEPT PAY right or use
the set_code AAP (always accept pay) at each
(c) To fix a GREEN table, just reset it
(POS-CFG -> Utilities -> Reset Table).
Then check the ACCEPT PAY user right for the
user ID in question. Then
Re-ring the check.
11. My POS system is running slowly or I
am getting a "network disk error"
(a) If your hub, switch or router fails
you may get this message. Always
put these network devices on a battery
(b) If a cable is loose, noisy or too
long you may notice slow downs and error
messages. 125' is the maximum distance
for CAT/5 cable.
(c) If you are using wireless network
cards (which are not recommended!!) you will
get this type of message regularly.
12. All of my stations are displaying
"Database server timed out."
(a) DBSERVER.EXE must be running on the
back office or "brain computer" of your
system. If the database server
is not running, this message will appear.
(b) You may have multiple .CS files in
the \FreePOS\Shared folder. If
so, delete the LOWEST NUMBERED .CS FILES
leaving only the HIGHEST NUMBERED .CS FILE